$10AUD on Australian orders under $150.

FREE shipping on full-price Australian orders over $150.

Free Shipping does not apply to Sale Items.

$15AUD on Australian orders under $450.

FREE shipping on full price Australian orders over $450. 

Free Shipping does not apply to Sale Items.

ŞENER BESIM uses both Australia Post Standard Delivery & Express Services.

For the Northern Territory, rural and remote areas, please allow up to 3 additional business days for delivery.

ŞENER BESIM offers same-day click-and-collect at our Collins Street or Armadale boutiques.

When you shop online, simply select the Click & Collect option at checkout. Once your order has been processed, you will receive a notification that it’s ready for collection.  

Note: Orders must be placed before 12pm AEST to be eligible for same-day collection. Orders placed outside these hours will be available the following business day. 

ŞENER BESIM uses Australia Post International Express Service delivered within 6 - 12 business days.

The cost for international postage, payable at checkout is $35 AUD.

Please note, that ŞENER BESIM is not responsible for duties and taxes incurred once parcels arrive in your designated country.

Duties & taxes differ for each country and are not payable by SENER BESIM.

Please check with local customs authorities prior to any purchase to understand any duties & taxes an order may incur. These charges are payable by the customer when the goods arrive in the country.

ŞENER BESIM offers returns or exchanges on eligible orders within 30-days of receipt.

To qualify for a return or exchange the following requirements need to be met:

• item(s) must not be worn, altered, or damaged
• item(s) must have all tags attached
• item(s) must include all original packaging and be in the original condition as they are considered part of the item 

If a change of mind return does not meet any of the above requirements ŞENER BESIM reserves the right to reject them.

If you would like to exchange an item for another colour or a different style, we recommend you re-purchase the new item and return the original item for a refund within 30 days of receipt.

Note: Bespoke, sale or discounted items are not eligible for a refund, return or exchange. Any Items purchased through a third-party vendor (outside of senerbesim.com) are also unable to be returned to ŞENER BESIM. Please reach out to the company the items were purchased from if you wish to make a return. 

If on the rare occasion, a product you purchased from us online is faulty, not of acceptable quality, is unsafe, or does not match the description on site, or given to you by any ŞENER BESIM representative. We will provide you with a full refund.

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for replacement or refund.

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms and contact a member of our Client Services team at: clientservices@senerbesim.com

All item(s) being returned to ŞENER BESIM must be sent back to the below address via registered post (a tracking number is required) within 30 days of receipt.

Note: Returns postage is at the cost of the sender, ŞENER BESIM is not liable to cover additional shipping costs.

ŞENER BESIM

Attn: Client Services - Returns

1071 High St,

Armadale

VIC, 3143

Australia

Once your return is received by Client Services, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, you will receive a refund. In the scenario that the return/refund is unsuccessful, a member from Client Services will contact you.

Returns require up to 3 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value paid for the item(s) returned excluding any shipping costs associated with the order. Depending on your financial institution, please allow up to 3 business days for the funds to appear back in your account.